RWJ New Brunswick is hiring an Assistant Director of Patient Access.

Summary:

• The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.
• The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary tools to complete the functions successfully.
• They are responsible for ensuring the department is staffed appropriately according to volume and budget.
• The Assistant Director oversees payroll, evaluations, accuracy of the registration process and ensures the department achieves the established performance goals.
• The Assistant Director will ensure that there is excellent patient throughput, exemplary customer service, strategies to mitigate denials and registration errors.
• Responsible for the oversight of all registration and operational functions within the Patient Access Department with primary focus on excellent customer service.
• Ensures that processes and procedures are in place that ensure that the role of registration in the revenue cycle is effectively managed.
• Responsible for ensuring the accuracy of registrations, which includes correcting and tracking registration errors via daily reports
• Participates in Revenue Cycle Leadership meetings.
• Responsible for the education of all staff and must ensure all registration staff is competent and recertified yearly on mandatory education,
• for providing all Patient Access staff, including ancillary departments, with weekly and monthly reporting of Key Performance Indicators.
• Manages multiple departments/staff and assures all issues are addressed and patients are registered appropriately without delay.
• Delegates and prioritizes work assignments in relation to the patient's needs and staff's competence.
• Provides clear communication and expectations for staff around KPI's and goals.
• Responsible for ensuring that staff schedules, competencies and practices are managed appropriately.
• Ensures that all updates and changes in the registration process are effectively communicated.
• Responsible for the productivity and performance of the department, it is accountable for the performance, measurement, monitoring, and reporting of functional areas aligned with established management targets/KPIs.
• Creates action plans and follows through on them for issues of competence and training as identified through the work queues and reports.
• Proactively monitor and act upon all aspects of the Patient Access Department registration functions through the analysis of management reports and related documents.
• When metrics are not being met, the Assistant Director of Patient Access is expected to create, implement and monitor action/work plans designed to improve these metrics.
• Communicates issues and policies to all staff members as it relates to department and ancillary areas.
• Informs staff of system updates and is responsible for providing any/all pertinent information related to registration issues.
• Maintains open communications with management.
• Promote and emulate a customer service focus that supports the overall departmental goals as demonstrated by the Press Ganey and HCHAPS survey tools.
• Ensure that action/work plans to improve Employee Engagement Scores are followed through and implemented.
• Ensures that Patient Access Department practices and operations are integrated with other clinical and hospital departments, along with the System Business Office Operations.
• Proactively manages the budgeted FTE s and overtime within their assigned areas.
• Demonstrates a high level of efficiency, accuracy and productivity.
• Completes all other duties as assigned

Qualifications:

• Bachelor's Degree preferred
• Minimum of 7 years in management/leadership role
• Minimum of 10 years Patient Access/Revenue Cycle experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing